Scania UK has announced TruckEast Norwich as its winner for ‘Depot of the Year’ (DoTY), an award which recognises those that consistently deliver outstanding aftersales service and customer care. It focuses on a broad range of qualitative measures including roadside assistance, workshop actions and recalls, customer satisfaction, MOT pass rate, standard repair times and more.

TruckEast DOTY 1
(Image includes the entire TruckEast Norwich team in the background. In the foreground from left to right is: John Biggin, Managing Director of TruckEast; Paul Loades, Depot Manager of TruckEast Norwich; Richard Gray, Scania UK’s Finance Director; Martyn Clipston, Group Aftersales Director for TruckEast; James Crouch, Area Sales Manager).

TruckEast Norwich was judged out of a total of 84 depots for this year’s win. The depot has won the award for the third time, having won the title previously in 2019 and 2020. As well as Norwich coming first as ‘Depot of the Year’, TruckEast Northampton came third, a fantastic achievement overall for TruckEast.

Martyn Clipston, Group Aftersales Director said: “Congratulations to both the TruckEast Norwich and Northampton depots for their hard-work in providing first class customer service. I’d also like to thank the rest of the teams at our TruckEast depots for their continued dedication and exceptional performance”.

John Biggin, Managing Director said: “We are extremely thrilled to announce our TruckEast Norwich team have been crowned winners of the Scania ‘Depot of the Year’ awards, making this the third time the branch has been awarded this prestigious prize in the last four years. They have truly shown their commitment to providing excellent service to our customers. Not only do I need to congratulate the Norwich team, but also the team in Northampton as they have taken third place –thank you for your hard-work and commitment over the past year”.

Paul Loades, TruckEast Norwich
Paul Loades, Depot Manager of TruckEast Norwich

Founded in 1970, TruckEast is an established Scania dealer and one of the UK’s largest independently owned commercial vehicle workshop operators. The company provide premium quality new and used vehicles and offer service and specialist aftersales support for all-makes of HGV, passenger vehicles, vans and all types of agricultural and industrial vehicles for customers across the eastern counties of England.