Scania Assistance Celebrates 25 Year Anniversary
Scania’s in-house assistance service started back in August 1998 with just one support centre based in Södertälje, Sweden, dealing with 5,000 cases per year. Now the operations have expanded to 15 locations globally, supporting all Scania customers in 52 countries, with the team handling more than 250,000 cases per year. Tobias Andersson, Managing Director for…