Headquartered in Turin, Italy, Iveco has more experience of the Corona Virus than other manufacturers, since Italy was one of the first countries to enter lockdown and experience large numbers of fatalities at the hands of Covid 19. It is comforting to know that the business states that the health and well-being of customers and staff is their priority, and its workshops are implementing the government’s hygiene and safety guidelines. Iveco is keeping all of its authorised dealers and workshops available to transport operators.
Increasing Use of Remote Diagnostics
IVECO technicians and mechanics are working to ensure the best service to customers. Wherever possible, they are conducting telediagnostics and remote repairs on IVECO S-WAY and New Daily vehicles, keeping the vehicles on the road without stoppages or visits to the workshop.
Important Safety Guidelines
All Iveco workshops are implementing the hygiene and safety guidelines provided by local Ministry of Health, have introduced stringent measures for cleaning the facilities, and regularly update their procedures according to the latest recommendations.
To ensure safety distancing, service technicians and mechanics are working in smaller teams and the workshops are divided in separation zones marked in red. They use disposable gloves, masks and a vest. Every vehicle is completely disinfected, from the dashboard to the seat and steering wheel covers, before repair begins.
To ensure the strict implementation of the sanitary protocol, Iveco recommends that clients make an appointment at their nearest workshop, as long as it is not an emergency, when the workshops will respond to their request as soon as possible.
In this unprecedented situation, Iveco wants to do everything possible to help the heroes who at this difficult time drive thousands of kilometres to maintain the food and sanitary supply chain operating efficiently. Because only together, we are unstoppable.
