This is an easy question to answer, as Scania run year long competitions to find an overall ‘best dealer team’ plus a specific ‘Best Service Team’. Now the company has announced the winners of its 2022 awards. These award schemes are a fantastic idea to keep the whole network on their toes, striving for the best performance and customer service.

The Winners

• Best Service Team goes to West Pennine Trucks’ Trafford Park
• Haydock Commercial Vehicles won the dealer team award

Richard Gray, Finance Director at Scania UK, said: “It’s a pleasure recognising those delivering the best customer support and service in our network.

“I want to thank everyone in our network for continuing to deliver such outstanding service for our valued customers. And of course, share my special congratulations with Trafford Park and Haydock Commercial Vehicles for their performances throughout 2022.”

Top Three Service Centres

Manchester-based service centre, West Pennine Trucks Trafford Park beat TruckEast Northampton and Scania Shepton Mallet, who finished second and third respectively.

The year-long competition recognises excellence in technical service procedures and customer satisfaction given by each Scania Authorised Workshop across the UK.

Andy Duncan, General Manager at West Pennine Trucks Trafford Park, said: “I’m extremely proud of my whole team. It’s a massive achievement, I’m over the moon and couldn’t ask for any more from the team.

“I already had a talented team delivering their best for our customers, all we’ve done is harness the power of good teamwork. The results speak for themselves.”

Steve Howard, Managing Director of West Pennine Trucks, said Trafford Park’s success is a team effort, adding:

“Having Trafford Park finishing first speaks volumes about the team’s attitude and desire to do our best by our customers.

“I’m so pleased for Andy and the team, but also the whole West Pennine Trucks network, as we continue to live and breathe our ethos that our customers are our number one priority.”

Best Team Award Winners

Scania UK’s Service Team Award competition runs throughout the year constantly measuring the performance of all 80 service centres in the UK.

The branches are marked on seven main performance criteria including: MOT pass rates, Scania Assistance’s performance, quality of customer vehicle maintenance and customer satisfaction results.

North West-based independent dealership, Haydock Commercial Vehicles beat West Pennine Trucks and Keltruck, who finished second and third respectively.

The year-long focused initiative recognises excellent service given to customers by each of the 12 dealer groups across the UK.

Haydock Commercial Vehicles claimed the prize based on its overall performance of its five locations in Warrington, Preston, Widnes, Deeside and Ellesmere Port.

Mark Robertson, Managing Director of Haydock Commercial Vehicles, said winning Scania UK’s 2022 Dealer Team Awards was a testament to the team’s focus on delivering excellent customer service, adding:

“I’m so proud of the whole Haydock Commercial Vehicles team, as this win reinforces our mantra to give our valued customers the best possible service every day.

“Everybody has had a part to play in helping us win this award, and now the team has been recognised and rewarded for their excellent performance.”

Scania UK’s Dealer Team Award programme measures the commercial performance across ten main criteria including: selling of complete sales and service solutions, advanced training and competency development, sustainable reductions in energy and overall customer satisfaction.